TERMS & CONDITIONS
1. Placing and Order
Before making a purchase, simple registration is required with a valid email account and personal information. Order can be completed via the 'Proceed to Checkout' button after the selected items to 'Add to Cart'.
2. Payment Methods
Surrenderous.com currently accepts payment only via Paypal. For more details on Paypal, please visit https://www.paypal.com.
3. Shipping Information
Delivery Time & Costs
| Delivery Location | SingPost | DHL Courier |
|---|---|---|
| Zone 0 (Singapore) |
SGD15 |
|
| Zone 1 (Malaysia & Brunei) |
SGD35 |
|
| Zone 2 (Countries in Asia & the Pacific except Australia, Japan and New Zealand) |
SGD55 | |
| Zone 3 (Countries in the rest of the World, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East) | SGD100 |
* FREE INTERNATIONAL SHIPPING ABOVE SGD1,000
Please allow at least 5 business days for order processing and verification, and an additional 7- 10 days for delivery*
*Working days exclude weekends (GMT +8) and local public holidays. The number of days stated above is an estimation of delivery duration, without any custom or transit delay. Therefore, delivery duration may exceed the expected timeframe.
4. Returns & Exchanges
Returns and Exchanges can be made only within 14 days of receiving the Tracking Number. Refunds will only be made via Paypal when goods are received and checked, according to their original condition when mailed. Items should be returned in their original packaging, unused and with garment tags or authenticity cards attached. All items that are returned damaged, soiled or altered will not accepted.
Extra shipping charges will incur for exchanges, based on delivery costs stated above.
Return and exchange policy does not apply for promotional or sale product.
5. Privacy
Surrender respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals.
6. Contact
Raffles Hotel Arcade
328 North Bridge Road #02-31
Singapore 188719
T: +65 6733 2130
F: +65 6733 1650
info@surrenderous.com
sales@surrenderous.com
Thank you for your interest in shopping with us.
Before making a purchase, simple registration is required with a valid email account and personal information. Order can be completed via the 'Proceed to Checkout' button after the selected items to 'Add to Cart'.