FREE INTERNATIONAL SHIPPING ON ORDERS ABOVE S$350

Refund Policy

Returns
 

Returns are only applicable for size exchanges and is subjected to availability of stock. All returns must be notified and received by us within 14 days from purchase. All shipping costs incurred for exchanges are to be borne by the customer. Returns have to be shipped back to us securely in unworn/unused condition with its original packaging. Any loss or damage during transit is the responsibility of the customer. 

Sale items are final and are not applicable for exchanges, returns or refunds. 
Goods exempted from returns: discounted items, gift card purchases, hats, homeware, intimates, jewelry 
For faulty or wrong items received in your order, please contact us at webstore@surrenderous.com

Refunds (if applicable)
 
A refund will be issued via your original payment method in the event of an item being unavailable or due to an error in your order. Refunds will be processed within 5 working days. 
 
In the event of refunds, the original shipping fee is non-refundable and is deductible from your purchase refund. 
 
Taxes & Duties

Prices shown on our website are not inclusive of international tax. As the purchasing customer and recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. 
 
Deliveries

The cost of shipping will be calculated at checkout. All orders are shipped securely via trackable mailing options. 
Shipping transit varies depending on location. As a rough gauge, all local orders are shipped within 3 - 5 working days, while international orders are shipped within 5 - 10 working days. For express shipping options, please contact us at webstore@surrenderous.com
For all other inquiries, please contact us at webstore@surrenderous.com